Mark Southwell, DC & Carey Southwell - Dedication
“I met Melissa at the Standard Process practice building seminars she taught in Loveland, CO. I wanted to put in writing what this seminar has done for our practice. My husband has been practicing in the Denver area since 1980. He has run the practice by himself with me doing very limited administrative duties off and on over the years as my work schedule permitted. Recently, I left a non-profit management position and began working with my husband full time. After attending this seminar in the Spring 2010, I began to implement many of the practice building tasks and ideas she presented there. As a result, 2010 was the largest grossing year in the history of our practice. Our income was up 20 percent over 2009! We added Wellness Classes, a monthly newsletter, appointment reminders, took a look at our customer service policies, placed patient education material throughout the waiting room and treatment rooms. Melissa recommended the use of Systems Survey Maestro™ as well and that has increased supplement sales to 1/3 of our total gross. We’re looking to taking that even further in 2011. I am so grateful for the time and energy that Melissa has put into her presentations. Melissa, please know that there are those of us out here who have found your information, your suggestions and energy invaluable. Thank you so much for your dedication and your willingness to share your knowledge.”
